Due recent password policy changes in all Smartermail server, we will apply the changes to all the existing email accounts which has been setup prior to the implementation of the new policy by 27 May 2009. You are advise to update your email account password if your current password does not meet the above requirement before 27

May 2009. Failure to do so will cause your password to be rejected by the Smartermail mail server and you will be prompted for 'Password Rejection' error at your local mail client as well as not being able to login to the WebMail.

For the users that has yet to change their password according to our password policy, kindly follow below instructions:


1.    Login to the web interface through URL: mail.yourdomainname.com.



2.    Click on Settings on the top menu bar.





3.    Click on Account settings on the left followed by Change Password. 





4.    Input the old password followed by new password.

The password must have AT LEAST a minimum of 5 characters.

The password should contain a number.

The password should contain a capital letter and a lower case letter.
The password SHOULD NOT be equivalent to the POP3 username.

The password SHOULD NOT be commonly used password.
The password MUST CONTAIN at least a minimum of 1 symbol. (New policy) eg. [ ! @ # $ % ^ & * ( ) _ +]





Note: Do ensure your password shall meet the requirement in red.